By using our website, you agree to the use of our cookies.

ABOUT YOUR ORDER

Thank you for placing your order! I hope you enjoy my books as much as I enjoy making them. Here you will find some answers to frequently asked questions.

 

SHOULD I GET INSURANCE?
In my experience, the short answer is yes. The long answer is that I ship via USPS Media Mail to save you money. Unfortunately, USPS is notorious for misplacing packages. Once I send your package to the Postal Office I am not responsible for it anymore. I cannot send you a replacement due to USPS negligence. If you live in a dense neighborhood such as Brooklyn or New York City, or in an area with an overworked Postal Office, I recommend you get insurance for your order at the checkout. Unfortunately, I will not be able to replace misplaced packages.

 

WHAT IF I DIDN’T GET MY ORDER AND DIDN’T PURCHASE INSURANCE?
Once in a while, a package will take considerably longer to arrive and the tracking code page would show a pre-shipment or in-transit status. This is out of my hands. If that happens to you, and you didn’t purchase shipping insurance, I recommend you contact USPS directly.

Here’s the link to file a Missing Mail Claim with USPS.

 

CAN I GET A REFUND?
That’s never happened, but happy to accommodate it for you. Send us an email and we’ll send you a return label. You will receive a refund back to your original method of payment as soon as we receive the book back in its original unused condition. We will deduct the price of shipping from your refund plus a handling fee.

 

WHAT IF I GOT THE WRONG ORDER?
Wow! That’s only happened once. If you get the wrong item, we’ll ship you the correct one right away. What you have with you is on us!

 

HOW LONG DOES IT TAKE YOU TO MAIL MY ORDER?
I process orders as soon as they are received and send the packages to our local post office usually by the next day. Once the order is processed you will receive a tracking code via email. USPS might take an extra day to update their systems. I ship in the United States via USPS Media Mail, which takes between 2-10 days. International orders are shipped via USPS Priority Mail International and take around 15 to 21 days, sometimes longer depending on your country’s customs process.

If you require a faster service, I suggest you contact me first to see if I can accommodate it for you. Similarly, I can make arrangements for special or large orders.

 

IS MY INFORMATION SAFE?
Definitely. Your information is encrypted via SSL certificate. I process payments via Stripe and/or Paypal. No credit card information is stored by me.